The products are delivered to the address specified by the customer on the order form. The customer has to check the status of the packaging of the goods upon delivery and report damage to the carrier on the delivery order, and to KAPADOKYA shop within a week. The consumer may, at his request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we work primarily with Colissimo. When we do a shipment, you immediately receive an email informing you.
For orders destined for France and above the amount of 150€, shipping are free.
For orders destined for France and less than 150€, 10€ shipping are charged.
For orders destined International (all zones) and over 300€, shipping are free.
For orders destined International and less than the amount of 300€, the expenses of delivery vary charged areas, like this:
To minimize transportation costs, all small and medium size items are shipped by postal service Colissimo. In addition to being economical, this service delivers in 4 days across Europe (more across worldwilde) and offers the possibility of recovering the goods ordered at your post office near the delivery address in case of absence at the original place of delivery at the presentation of the postman. Specifically, if you are absent on the day of delivery, your postman will leave a calling card in your mailbox, allowing you to withdraw your parcel at your post office during business hours, within 15 days. Colissimo is a very reliable service. However, as in any expedition, there may be a delay in delivery or a loss of product. In case of late delivery from the date we've indicated in the mail form, we ask you to report the delay in calling us by phone or by sending us an email. We will then contact the Postal Service to start an investigation. A Post investigation can last up to 21 days from the date of beginning the investigation. If during this period, the product is found, it will immediately be re-routed to your home (most cases). If however the product is not found after the 21 days of investigation, the Post will consider the package as lost. It is only then that we can send you a replacement at our expense. If the ordered products are not available at that time, we will refund the amount of products affected by the loss of carrier. If the product or products are still available, but have changed selling prices on the site, we would apply the new selling prices, either by paying by check for the difference, either by requesting a check on the price difference. We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike.
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the good delivery form of "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by email: firstname.lastname@example.org or by mail to: KAPADOKYA - 4 rue Constantine - 69001 LYON
The consumer must inform KAPADOKYA shop on the day of delivery or later than the first business day after delivery, of any claim of error of delivery and/or nonconformity of products in kind or in quality compared to indications of the order form. Any claim made after this time will be rejected. The formulation of this claim with the KAPADOKYA shop can be made: - primarily by phone +33 (0) 4 78 28 02 68 Tuesday to Saturday from 10h30 to 19h30 - by logging on our website under the heading "follow your order" "where after entering your customer number, you can ask your question through the menu “contact us” specifying the reference of the order. Any claim not made according to rules defined above and on time will not be taken into account and will therefore release the KAPADOKYA store of any liability towards the consumer. On receipt of the complaint, the KAPADOKYA shop will allot a number of exchange to the product (s) concerned (s) and communicate by e-mail, or telephone to consumers. In case of error of delivery or exchange any product for exchange or refund will be returned to the shop KAPADOKYA as a whole and in its original packaging, in Colissimo Recommended to following address: KAPADOKYA - 4 rue Constantine - 69001 LYON
To be accepted, any return will be reported prior to Customer Service KAPADOKYA shop.